Note: have 2nd update posted on January 3 -- https://forums.insynchq.com/t/update-2-free-prime-promo-and-upgrade-paths/8077
Sorry for the confusion brought about by both the new pricing (Prime) and free promo releases.
Originally, the intention was to give existing customers a free Prime account for their extra Gmail accounts (not existing paid Gmail accounts) as a year-end thank you present. And a 30% upgrade path to Prime for those that have existing Gmail and GApps/3rd party accounts.
But what ended up happening was the free Prime account for extra Gmail accounts was taken to mean free Prime for new users or paying more to upgrade to Prime for existing paid Gmail accounts, leaving a bad taste in your mouth (I would feel the same way). But that was not the intention and the spirit of the promo.
To alleviate the issues, we will do the following...
We will create a new upgrade page for existing customers that allows you:
1) to upgrade to Prime for free for a limited time if you have an existing Plus, Pro or Business Gmail account, and then 30% off after the limited time offer
2) to upgrade to Prime for 30% off if you have an existing Plus, Pro or Business GApps/3rd party account
The release of the upgrade page (and the duration of the limited time offer) will be announced in a separate email after the holiday season (we still need to code it) so please make sure that firstname.lastname@example.org emails aren't going to spam (we've had some reports). We're looking around January but don't quote me
We think this is more than fair and we hope you feel the same way. Please comment below.
Thanks and happy holidays!
Note: you can no longer upgrade to Prime from /buy/prime. If you use @gmail and have already upgraded to Prime and would like a refund, email email@example.com.