Windows 10 context menu breaking due to Insync


I was having an issue where right-clicking in Windows Explorer would take 10+ seconds to show the context menu, and some other operations, like creating a new folder, would also take unreasonably long. Finally managed to track it down (using ShellExtView from NirSoft) to the context menu item from Insync. Once I disabled that and restarted Explorer, everything started working like normal. Tried re-enabling it, went back to being slow. Not sure if this is a problem because of a Windows 10 update, since I haven’t used this computer for 2 months and it auto-updated while I was away, but didn’t have any problems before that.


Hey @savedbythezsh,

I replied to your message on our website. :slight_smile: We’ll need your log files for further investigation. Can you send them through our website chat or email them to Thanks!


Hi @Gregory ,

Unfortunately, a windows update messed up my computer and I was forced to reset it (hasn’t been a great week for computing for me :/), so I probably don’t have the log files anymore. I can double check, although I’m not sure where the logs are. Bright side is, after the refresh, the Insync context menu works fine! Not sure what the problem was exactly.


Hey @savedbythezsh,

Hmmm, that’s very strange. Good to hear that everything is working fine though! If you need any more help, just let me know. :slight_smile:


The following part where the windows need the update for absorbing where it makes a correction to get the work perfectly around it so for that it must be breaking due to In sync, so firefox couldn’t load xpcom will presume to proceed it.


I understand the issue which you are actually mentioned in this post, you can take help of Cisco Customer Service team they can help you properly to solve your issue quickly.


I understand the issue you’ve mentioned, you should refresh your computer whenever you start it, If you haven’t used your computer for 2 months it’ll definitely required update.
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