Windows 10 context menu breaking due to Insync


#1

I was having an issue where right-clicking in Windows Explorer would take 10+ seconds to show the context menu, and some other operations, like creating a new folder, would also take unreasonably long. Finally managed to track it down (using ShellExtView from NirSoft) to the context menu item from Insync. Once I disabled that and restarted Explorer, everything started working like normal. Tried re-enabling it, went back to being slow. Not sure if this is a problem because of a Windows 10 update, since I haven’t used this computer for 2 months and it auto-updated while I was away, but didn’t have any problems before that.


#2

Hey @savedbythezsh,

I replied to your message on our website. :slight_smile: We’ll need your log files for further investigation. Can you send them through our website chat or email them to support@insynchq.com. Thanks!


#3

Hi @Gregory ,

Unfortunately, a windows update messed up my computer and I was forced to reset it (hasn’t been a great week for computing for me :/), so I probably don’t have the log files anymore. I can double check, although I’m not sure where the logs are. Bright side is, after the refresh, the Insync context menu works fine! Not sure what the problem was exactly.


#4

Hey @savedbythezsh,

Hmmm, that’s very strange. Good to hear that everything is working fine though! If you need any more help, just let me know. :slight_smile: