"Your authentication token is invalid. Please try logging in again"

Bugs and issues Windows
#21

I am on 3.2.7.40868 (Linux Mint) and so far no issues 👍

1 Like
#22

Ubuntu 20.10 Insync 3.3.4.40916
“your authentication token is invalid” : I have to login +/- 3 times a day, I don’t know why

1 Like
#23

Hi! Can you send your logs.db and out.txt files? These are in ~/.config/Insync. Please email them to support@insynchq.com :slight_smile:

#25

Similar problem here.
“Your authentication token is invalid…”
Started some days ago and the number of messages per day is growing.
I then log in, it works for a while and after some hours the message is back.
Every help highly appreciated.
TIA
Peter

#26

@Peter_William_LeMans Hello! So sorry for the trouble you’re facing.

Could you please send the following to support@insynchq.com:

  • logs.db
  • out.txt

Here’s how to find those logs: https://help.insynchq.com/en/articles/1834816-locating-the-log-files

Please let me know as well if you tried logging in via normal login (like adding a new account) or via the alternative login method.

#27

I’m facing the very same problem here with Google Drive.
Very annoying.

1 Like
#28

Hi @Carlos_A_Rocha_Rodri! Just in case you have not, please do follow the instructions below to send your log files.

Email the following to support@insynchq.com after Insync is closed:

  • logs.db
  • out.txt

These two files can be found by following the instructions here: https://help.insynchq.com/en/articles/1834816-locating-the-log-files. Please also include the link to this Forums post so I can trace the original report accordingly.

Thank you!