"Your authentication token is invalid. Please try logging in again"

This message started popping up some time yesterday afternoon, and constantly keep appearing in the Windows notification area.

I have tried to use “Add a OneDrive account” in order to refresh the login, to no avail. I haven’t changed any InSync settings, or changed my OneDrive password, so I can’t tell what prompted this issue.

Any steps I can take to resolve this?

I have tried the “Alternative Login” button. I followed the instructions, which resolves the error only for a short while.

1 Like

I have the exact same issue after updating to the latest version, it doesn’t stop and if I try to login it never finishes the process. I’m using onedrive

Hi @Xavier_Limon @Jonny10,

Could you send your logs.db and out.txt files to support@insynchq.com with the link to this post? We’ll investigate this further.

Thank you!

1 Like

Hallo,

I also have the exact same problem (with OneDrive):
image
This popup is popping up every second and it is very annoying.

Tried logging in again multiple times and also tried to use the alternative way of logging in, with manually pasting the Oauth link into the application.

I already have sent my logs by e-mail.

~ Joost

1 Like

Hope this can be resolved, haven’t been able to sync any of my files for almost two weeks now.

If I try the “Login” button in the “Attention Required” section it takes me to https://www.insynchq.com/connect/ but stays on “Connecting to Insync…”

Saw in another similar thread that clearing browser cache resolved not being able to log into an account. Give it a try.

Well. Clearing the browser cache will not fix the problem for me. I have also tried using the manual login (Help --> alternative login) with another browser. It looks like the program is logged in, because files are being edited when I look at the cloud.

It still keeps popping up that I have to login though. This pop-up appears and disappears right away. It also keeps trying to upload the same files over and over again.

I have the same issue. After a couple of minutes of synchronising data i receive the message ‘Your authentication token is invalid’.

I need to login again every few minutes which is pretty annoying.

Running version 3.2.0.40833 on Ubuntu 20.04.

Clearing browser data did not help!

Hey guys! Sorry about this-- we’re looking into the issue and what’s causing this to keep popping up.

Please send your logs.db and out.txt files to support@insynchq.com with the link to this post. Thank you!

I am seeing this on Linux (Fedora 32) as well.

I’m also seeing this in Ubuntu 18.04 for OneDrive

Unfortunately updating to the latest version (v3.2.1.40839) didn’t make a difference. I have noticed, file changes are in fact being synced, but only when the application is running for a few minutes…