Problem when running Insync as a service on Windows Server 2016

Bugs and issues Windows
#1

Hello! I use Insync as service on Windows Server 2016. I configure it according to this article: How to run Insync as a service on Windows Server Everything is OK, service is running and files are syncing.

But when I reboot my server, files don’t sync. Despite this,

  1. Service is start and running
  2. In Task manager I see two running processes: Insync.exe and Insync-cef.exe.

It seems like everything is working fine, but file sync don’t work. Only when I open service manager, find my Insync service and restart it (because it already work), after that syncing is working.

Can you help me to solve my issue?

#2

Tagging our engineer @dipesh and he will get back to you.

#3

@Karolino Sorry for the much delayed response. Could you send to us the Insync logs at support@insynchq.com so that we could look into the issue?

Thanks

#4

Hello @dipesh. I sent logs to this address, please check.

#5

Is this still a problem? I’m considering buying but won’t if this is an issue. Can someone close this ticket if it isn’t?

#6

This problem only affects network folders with password. In other cases, everything works correctly.

#7

I realise this is an old thread, but I have the same issue ? not syncing, and the location I require to sync is a network folder that is only available to certain users, including the server admin. Can I fix this ?