Actions required how to clear these messages

[Mir_It]

as you see there’s 507 messages like this. How can i clear all the messages with one shot.

we tried to move the files to a different location but the permissions on the folder is read&execute. so probably that why the message is pop up.

thank for any help.

[jaduenas]

Hi @Mir_It please send in your logs and the link to this post to support@insynchq.com so as we can investigate.

Thank you

[Mir_It]

where i can find the logs?

[jaduenas]

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

[Tom_Brewer]

I am having the same issue. Is there a fix for this?