Hi @dylandibona,
Some things to clarify:
- Prime does not support Shared (Team) Drives syncing. Please refer to an old Forums post here.
- Prime licenses are per account.
Upon checking your account, I see that you’ve upgraded to Company. If you need further assistance on licensing, please email support@insynchq.com as we will need to discuss/mention your personal email addresses which we prefer not to disclose in our public forums 