All Syncronization Has Stopped

[Corey_Willis]

I’m using 1.2.5 on Windows 7 x64 and nothing is synchronizing. There are a bunch of files that have not been pushed up or pulled down and yet the program does not have any active in the Progress area even though the taskbar icon shows the spinning graphic like it’s doing something.

[roald]

@Corey_Willis Please send us your logs and out.txt file to support@insynchq.com. Also, please include the link of this post.

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Also, I have tagged @dipesh our Windows engineer on this issue.

Thank you.

[Corey_Willis]

Thanks! I had already done so. I believe you have already forwarded the email as well.