“Can’t add [file name] - format not recognized” (error)


#1

“Can’t add [file name] - format not recognized”

Happens when an Insync (or Drive) shortcut to a Google-format file has invalid contents or is not of the expected format

How to resolve

Click on dropdown arrow button and select ‘Retry’
If issue isn’t fixed, send your log files to support@insynchq.com


List of error messages you may encounter in the Actions Required tab