Cannot add folder to backup

Bugs and issues Linux
#1

Archlinux: https://aur.archlinux.org/packages/insync
Versrion: v3.7.7.50360

I have LUKS on a partition, could this be the reason?

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#2

@llybin Thank you for reaching out. Yes, one of the discovered causes of this issue is due to encrypted partitions. This is a known limitation of the Backup feature; I have raised this to our Linux and Product Teams for future development.

Please let me know if you have any other questions or concerns and I would be happy to assist!

#3

Thanks for answer.
I’m thinking about purchase, probably interested in backup. When backup will fixed, will I can to try it and upgrade licence from SYNC ONLY?

#4

Yes, you can @llybin :slight_smile:

#5

I’ve still the same problem on elementary OS 6.1 (Ubuntu 20.04). I’ve a default installation without LUKS.

#6

Hi @watching_cat! Yes, indeed there have been some discrepancies on the issue (including your case) not related to LUKS partition. Could you send the following to support@insynchq.com:

  • output of df -h
  • the exact path you tried to backup previously (during our email exchanges)
  • the link to this forums post (for easy reference)

I will collaborate with our engineers to see where this is currently at in our pipeline. I appreciate your

1 Like
#7

Done. But keep in mind that the screenshot above should already show local folders for selection, but is showing nothing. Also, you cannot add any folder - it just says that it’s outside the device. So my guess is that it’s getting confused as soon there’s any kind of lvm/encryption etc. going on.

1 Like
#8

Hi @mia, anything new on this topic? :slightly_smiling_face:

#9

Hey @watching_cat! I’ll consult with our engineers where this is currently at in their pipeline so I can give you (and other users) a better idea.

Thank you for your patience!

#10

I try to test on Backup trial. I still have this issue now.
I use Fedora 37 and Insync 3.8.4.50481. I’m sure that the partition is not encrypted but it seems a LVM partition.
If it’s true, how could I backup the folders via Insync Backup?

#11

Hi Richard,

Could you send the output of df -h to support@insynchq.com with the link to this post?

#12

Hi Mia,

I’ve sent my ‘df -h’ to Insync Support. It should be a issue for LVM partition.
Maybe I just need Solo Sync to manage my data between local and cloud in Linux.

I will replace my ssd drive of my laptop next week.

1 Like
#13

Hi! 9 months have passed since the report of this issue and it seems like no progress has
been made.
I purchased an
Insync Personal Lifetime License yesterday and the backup feature of Insync is essential for me.

My computer runs on Ubuntu 22.10 Kinetic Kudu. I also use LVM with LUKS encryption on my disk.

Is there any workaround to get around this issue? Has anyone managed to solve this problem on their own?

1 Like
#14

Hi @manarinian

Sorry for the inconvenience. We are currently investigating this issue and will push out a fix soon

#15

Hi Kurt, the inconvenience is still there. Are you actually investigating anything? As a paying user I feel that I am not getting the full attention that I and many other users deserve …