Cannot add folder to backup

Archlinux: https://aur.archlinux.org/packages/insync
Versrion: v3.7.7.50360

I have LUKS on a partition, could this be the reason?

image



@llybin Thank you for reaching out. Yes, one of the discovered causes of this issue is due to encrypted partitions. This is a known limitation of the Backup feature; I have raised this to our Linux and Product Teams for future development.

Please let me know if you have any other questions or concerns and I would be happy to assist!

Thanks for answer.
I’m thinking about purchase, probably interested in backup. When backup will fixed, will I can to try it and upgrade licence from SYNC ONLY?

Yes, you can @llybin :slight_smile:

I’ve still the same problem on elementary OS 6.1 (Ubuntu 20.04). I’ve a default installation without LUKS.

Hi @watching_cat! Yes, indeed there have been some discrepancies on the issue (including your case) not related to LUKS partition. Could you send the following to support@insynchq.com:

  • output of df -h
  • the exact path you tried to backup previously (during our email exchanges)
  • the link to this forums post (for easy reference)

I will collaborate with our engineers to see where this is currently at in our pipeline. I appreciate your

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Done. But keep in mind that the screenshot above should already show local folders for selection, but is showing nothing. Also, you cannot add any folder - it just says that it’s outside the device. So my guess is that it’s getting confused as soon there’s any kind of lvm/encryption etc. going on.

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Hi @mia, anything new on this topic? :slightly_smiling_face:

Hey @watching_cat! I’ll consult with our engineers where this is currently at in their pipeline so I can give you (and other users) a better idea.

Thank you for your patience!