Connect and reconnect

[Admin_Dhani_Eko_Nugr]

Hi, I have a po license of Insync. Install it on my Debian Linux
I just moved some folders on my Drive (from Google Drive web ) its a big folders (more than 20 GB).
I have waited for more than 4 hours but it seems its not syncing to my local folders. The folders are now moved to new location on Google Drive web but nothing happened on my local folders.

Is there any clue how to solve this? restarting client and even restart my computer already done several times but doesnt help.

Please advise

[roald]

@Admin_Dhani_Eko_Nugr Hows the syncing now? Please send us your logs.db and out.txt file to support@insynchq.com. Please include the link of this post.

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

I have cc’d our Linux engineer @lpugoy

Thank you.