When I open insynch I sometimes get a brief flash of my Onedrive files then in vanishes. The folders and files in my Onedrive folder on my system have been deleted. Fortunately I have my own hard copy backups.
1 Like
Hi @AllanP. Does it seem related to these Forums discussions?
- Insync deleted my entire local OneDrive directory without warning
- OneDrive sync failure where local files are being removed from the sync folder [with workaround]
The main pattern is that local files are removed while online copies remain intact. If so, please refer to my latest reply in those threads for the instructions on how to send your log files to us.
Thank you!
1 Like
Yes it does. I just responded to Mia apolgizing for double posting of problem and have replied to her with screen shots; so will wait to see what she has to say. My Google account is fine; just Onedrive.
2 Likes
Hi @AllanP! Just to be absolutely sure I don’t accidentally ignore your messages - can you link where you posted the screenshots? I can’t seem to find it based on your Insync Forums username. If you emailed me instead (support@insynchq.com), please reply to that email thread with the link to this Forums post so I can trace accordingly.
Thank you so much!
All is well after following directions to remove and re-add Onedrive, Although on one of my OS’s I was faced eith a blank screen with message “something went wrong” (may not be exact quote). I had to uninstall and re-install Insync. Then carry on with adding Onedrive and all was OK.
Thanks Mia
1 Like
Thanks as well for this update, @AllanP! We will continue to investigate these OneDrive issues to prevent it from causing any further damage to our users’ setups.