Getting Bad Request when syncing some files from "Google Photos" Folder

Bugs and issues
1

Hi. I decided to start syncing my Google Photos Folder to my PC. After finally downloading thousands of files, I have about 30 files that refuse to download and give a Bad Request Error.

So far the only thing I notice in common about them is that they all seem to be slow motion videos taken with an Iphone.

Can someone please help me sort this out?

2

Hi there, can you send in your logs along with the link to this post to support@insynchq.com so we can investigate?
How to find the log files

3

Hi. The files have been sent. Thanks for the help

4

I’m also getting “Can’t Process [file name] - Bad Request” when syncing some jpg files (15 out of thousands), not video. I’m not entirely sure if they’re all from “Google Photos” Folder, but suspect as much. When I click on the error message, the files open up in the browser with no difficulty at all. Any ideas?

5

Hi @gagashead! Kindly send your log files along with the link to this post to support@insynchq.com :slight_smile: We’ll look into it further. Thank you!

6

Hi – Thanks for your response. However, after about a week, the problem seems to have cleared up on its own. - dennis

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