I had three accounts set up in Insync, all of which were syncing correctly. Now when I turn on my computer one of the accounts is missing. the folder with all the files in it still exists, but it is no longer syncing.
I have tried restarting Insync to see if it just failed to login but it still didn’t list the account.
The only way I see to fix it is to re-add the account to Insync, but I’m not allowed to select the existing folder. Do I really need to re-download all of the files again?
Why would Insync have removed the account in the first place?
@Chris_huh We have to investigate why this is happening. Please send us your logs.db and out.txt file to support@insynchq.com. Also, please include the link of this post.
It looked like the database file had corrupted. Although the account had about 70GB of data and thousands of files, the db file was 120kb in size. I deleted that and re-added the account. It meant it had to redownload everything again, which was annoying.
I will see about getting the log.db and out.txt file for you to analyse.
