Google account removed, can I resync into existing folder


#1

I had three accounts set up in Insync, all of which were syncing correctly. Now when I turn on my computer one of the accounts is missing. the folder with all the files in it still exists, but it is no longer syncing.

I have tried restarting Insync to see if it just failed to login but it still didn’t list the account.

The only way I see to fix it is to re-add the account to Insync, but I’m not allowed to select the existing folder. Do I really need to re-download all of the files again?
Why would Insync have removed the account in the first place?


#2

@Chris_huh We have to investigate why this is happening. Please send us your logs.db and out.txt file to support@insynchq.com. Also, please include the link of this post.

How to find the log files

Thank you for your patience. :smile:


#3

It looked like the database file had corrupted. Although the account had about 70GB of data and thousands of files, the db file was 120kb in size. I deleted that and re-added the account. It meant it had to redownload everything again, which was annoying.

I will see about getting the log.db and out.txt file for you to analyse.

thanks