I get a lot of runtime errors lately

I get this error like 3-4 times a day, and it’s really annoying.

I’m using v1.3.14 on Windows 10 64bits.

@dipesh is this a known issue?

@alvr @terpua: Yes, this is a known issue that we have not been able to determine the cause of.

@alvr: Is your Windows 10 up to date? Could you try disabling the antivirus (if you are using one) to see if it makes any difference?

Thanks

I too am having this exact issue. I’m currently testing to see if a complete uninstall and reinstall helps. Will report back. My insync version is 1.3.14.36131, running on a 64bit system.

Also, Windows 10 is completely up-to-date. The antivirus software packages I am runnning are ESET Nod32 and Malwarebytes 3.0 Premium.

EDIT: The reinstall did not work

I have exactly the same problem. Interesting was, that the problem happens only on one Windows 10 machine. My two other machines (also Windows 10) it works fine. I have also Eset Smart Security, but doesn’t find a workaround, that it works.

Bild%20001

I use the actual Version 3.0.15.40277.

Hi @tarkett2018,

Really sorry about this! I’ve escalated this to our engineers for further investigation.

Could you please download the vc++ runtime redist from https://www.microsoft.com/en-us/download/details.aspx?id=48145? Afterwards, restart your computer and try running Insync. Let me know how it goes!

Hi @miamoran,

it doesn’t work, because a newer Version was installed (https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads.

This was needed for the Project Dokany (https://github.com/dokan-dev/dokany) which was build with Visual Studio 2019. And all my three machines have the same vc++ runtime Version installed.

Thanks for the update, @tarkett2018. I’ve escalated the issue to our engineers for further investigation and will update this thread accordingly.