I installed Insync. I selected folders. But it is not syncing.It shows no ongoing transfers and no recent activity. There are no errors and no action required.
roald
April 10, 2015, 5:43am
2
@Jim_Kasprzak Please send us your logs.db and out.txt file to support@insynchq.com . Also, please include the link of this post.
Tray icon is visible
Click on the [image] in your tray menu.
Click on the ellipsis to show the support center directory
[ellipses]
Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation
[4 locate]
Tray icon is not visible
The following directories contain logs.db and out.txt:
Windows
%appdata%\Insync
You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs.
M…
I have cc’d our Windows engineer @dipesh .
Thank you.
