Installed Insync but nothing is syncing

[Jim_Kasprzak]

I installed Insync. I selected folders. But it is not syncing.It shows no ongoing transfers and no recent activity. There are no errors and no action required.

[roald]

@Jim_Kasprzak Please send us your logs.db and out.txt file to support@insynchq.com. Also, please include the link of this post.

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

I have cc’d our Windows engineer @dipesh.

Thank you.