Insync 1.28 Frozen

[Laurence_wyche]

Using insync 1.28 Ubuntu 14.04.1.

The wheel symbol in system tray shows constantly but not rotating.

Light on system tower on constantly.

Tried shutdown of insync and restart.

Thanks.

[roald]

@Laurence_wyche What is now the version you are running? We have a new version available New Insync version: 1.2.9

If you have still experience the same issue, send us your logs.db and out.txt file to support@insynchq.com

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Thank you.