Our team is prioritizing stuck syncing and we have had some progress with the investigation. Are there any errors / actions required items? If so, kindly clear them and see if Insync progresses then.
For Linux users: are any of you using a network drive as your Base Folder?
Hi,
(linux user) There are no errors. If they were earlier, I had cleared them. There are no errors since a long time and I have restarted it many times but it stays stuck.
I am not using network drive. The base folder was in home drive but I added a folder from a mounted drive (not part of base folder) to be synced to my google drive. That folder from mounted drive is where the issues are.
Hi @pankajgupta!
Thanks for mentioning that the stuck syncing is happening to a mounted drive. I’ll forward this to our engineer so we can check if that’s a factor as well.
Hi Mia,
Has this issue been resolved?
Any updates?
I’m not using any network drive. As I mentioned above, it’s a new installation coming from 3.2.6, with 2 accounts, none of them uploading but else one of them is downloading what I previously deleted inside the synced directories.
Only one account is in stuck sync state, the other one is only downloading what I deleted before.
Same thing here. It seems to get stuck on different files at different times. Currently, I see in the logs that for a single file, insync is cycling between INIT, RUN, DROP >400 times per second, like this:
sqlite> select created, substr(message,1,30) from logs where created >= 1601442733 and created < 1601442734 and message like '%IMG_20170501_201404.jpg%' order by created desc limit 1000;
created substr(message,1,30)
---------------- ------------------------------
1601442733.99961 DROP DownloadGDBlob(parent_id=
1601442733.99849 RUN DownloadGDBlob(parent_id=7
1601442733.9983 INIT DownloadGDBlob(parent_id=
1601442733.99759 DROP DownloadGDBlob(parent_id=
1601442733.99648 RUN DownloadGDBlob(parent_id=7
1601442733.99629 INIT DownloadGDBlob(parent_id=
1601442733.99554 DROP DownloadGDBlob(parent_id=
1601442733.99442 RUN DownloadGDBlob(parent_id=7
1601442733.99423 INIT DownloadGDBlob(parent_id=
1601442733.99353 DROP DownloadGDBlob(parent_id=
1601442733.99242 RUN DownloadGDBlob(parent_id=7
I don’t know what Insync is intending to do, but it’s pretty clear that it’s fixated on this file.
(ubuntu 20.04, insync 3.2.8)
I am facing the same problem. The sync process gets stuck on different files. Using Ubuntu 18.04 and Insync 3.2.8.40877 with one Gmail an two G Suite accounts. It started about 1 month ago.
Same problem here on Debian 10.6.
Same problem on Xubuntu 20.04
FWIW, my temporary solution for now is to set up a new folder of Google Drive items that I regularly use and sync only those directories/files. Seems to work now without constant scanning.
Same problem on Ubuntu 20.04 LTS with insync 3.2.8.40877
Hi! If you haven’t done so, please keep a copy of the logs every 10 mins (while scanning is stuck), with at least 2 sets of logs and send it to us for verification (for example, one saved at 1pm and the next at 1:10pm). We will investigate by examining the activity between the two logs to see what Insync was busy with during that time.
Please send it to support@insynchq.com with the link to this post. Are your Base Folders (sync location) on a network drive?
I sent my log files now. My base folders are local. I have updated to the newest version of Insync (v3.2.9.40883), but the problem persists.
I forgot to mention, but the problem is also present in the Windows version of Insync
I noticed, Insync is ONLY syncing files or directories added/deleted(?) from the web.
I don’t know if maybe the amount of files/directories but I don’t think, at least a very small directory should be synced but isn’t.
Hi @Nestor_Acevedo,
Could you confirm if you meant that it’s not doing a local-to-cloud sync? What’s your version and OS?
To confirm, does the Base Folder on the app match the local directory you’re adding files to? https://help.insynchq.com/en/articles/2987441-your-insync-base-folder
Same problem here. I’m on Linux KDE Neon with 3.2.9 insync version. Already send to support@insynchq.com the logs.db and out.txt .
Same here. Fedora 32, insync all version up to 3.3.1).
Already sent logs etc. to support, no solution. Complete uninstall incl. logs, settings and reinstall helped for 1-2 days. Stopped again. Only one of two accounts affected.