Hi @pkoerner81929,
Thanks for reaching out. I apologize for the trouble that you’ve been experiencing and the many workarounds you had to do to get it working for a couple of days. Stuck scanning is one of the main priorities that our engineers are working on at the moment, and we understand how frustrating it has been for you and the other users.
We are continuously investigating the log files that users have sent us and I was reviewing the email thread you have with my teammate. From what I understood it was a stuck syncing issue, but to clarify it now says “Scanning…” at the bottom but just seems to be for one of the accounts, correct?
If so, for the most recent setup could you let me know:
- Are there any error messages under “Attention Required”? If so, please clear them and see if Insync progresses then.
- For Linux, since you mentioned you were using a “normal FS folder”: Is Insync folder is on a network drive? It is expected that Insync would continually scan the network drive for now as some network drives do not emit FS events properly.
If you can and have the time to do so, please keep a copy of the logs every 10 mins (while scanning is stuck), with at least 2 sets of logs and send it to us for verification (for example, one saved at 1pm and the next at 1:10pm). We will investigate by examining the activity between the two logs to see what Insync was busy with during that time.
Please send it over to support@insynchq.com with the link to this post for easy reference. Thank you 