Insync 3.8.7.50516 (manic) - FATAL:credentials.cc(120)] : Access denied (13)

Bugs and issues
1

Sstem info:
Operating System: Kubuntu 24.04
KDE Plasma Version: 5.27.10
KDE Frameworks Version: 5.113.0
Qt Version: 5.15.10
Kernel Version: 6.6.0-14-generic (64-bit)
Graphics Platform: X11
Processors: 2 × Intel® Core™2 CPU 6700 @ 2.66GHz
Memory: 5.7 GiB of RAM
Graphics Processor: NVC3

insync 3.8.7.50516 (manic) not starting on Ubuntu Noble …

what does this mean? how do i set correct permissions?
“[18674:18674:0209/152101.917429:FATAL:credentials.cc(120)] : Access denied (13)”

–
INFO 2024-02-09 15:21:01,791 [mainlogs:_log_run:138] Core(app_version=3.8.7.50516, platform=Linux-x86_64-ubuntu/24.04) initialized
WARNING 2024-02-09 15:21:01,815 [base_events:_run_once:1782] Executing <Task pending coro=<init() running at ideskcore/core.py:28> wait_for=<Task pending coro=<SettingsMain._load_settings( ) running at ideskcore/mainsettings.py:186> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7a2ee173ab50>()] created at ideskcore/mainsettings.py:160> cb=[_log_tb_after_delay( ) at ideskasync/coreloop.py:302, _chain_future.._call_set_state() at asyncio/futures.py:358] created at asyncio/events.py:88> took 0.129 seconds
INFO 2024-02-09 15:21:01,902 [mainsettings:_load_settings:236] Loaded settings, machine fingerprint = axKVH50AHtoWwkWP2zxrTQ0zixI=
[18674:18674:0209/152101.917429:FATAL:credentials.cc(120)] : Access denied (13)

…

2

Let me escalate this to our Linux Team for investigation so we can deploy a fix/workaround as soon as possible.

Thank you for reporting this, and my apologies for the trouble, @Andre_Verwijs!

3

found solution for:
“[18674:18674:0209/152101.917429:FATAL:credentials.cc(120)] : Access denied (13)”

its apparmor (security)

add this to /etc/sysctl.conf:

kernel.apparmor_restrict_unprivileged_userns = 0
kernel.apparmor_display_secid_mode = 0
kernel.apparmor_restrict_unprivileged_io_uring = 0
kernel.apparmor_restrict_unprivileged_unconfined = 0
kernel.apparmor_restrict_unprivileged_userns = 0
kernel.apparmor_restrict_unprivileged_userns_complain = 0
kernel.apparmor_restrict_unprivileged_userns_force = 0
3 Likes
4

I’m not familiar with the deeper configurations of apparmor, but is it safe to set these settings?

I can confirm that your setup also fixed my problems with insync, I’m glad about that and thank you very much.

But should I be worried about these settings?

Do you know if these settings are actually better to be enabled?

Greetings,
Julian

5

Hello! I’m following up with our Linux Team so we can deploy the necessary fixes to ensure this doesn’t occur again.

Thank you!

6

Hi @Andre_Verwijs @neuhausjulian

We have an updated build for Ubuntu 24.04. Please update all system packages first before installing the build
Let us know if it has issues for you

@neuhausjulian I believe it’s better to keep those settings enabled

1 Like