Insync does not launch on Ubuntu 24.10 [FIXED with official installer]

Bugs and issues Linux
#1

Hello! Just an FYI, Insync does not work on Ubuntu 24.10 (upgraded from 24.04).
Obviously there is no Oracular release file; I’m running 3.9.4.60020.

insync start --no-daemon
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
QSocketNotifier: Can only be used with threads started with QThread
/usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so: undefined symbol: g_once_init_leave_pointer
Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
/usr/lib/x86_64-linux-gnu/gvfs/libgvfscommon.so: undefined symbol: g_once_init_leave_pointer
Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libgvfsdbus.so
/usr/lib/insync/insync: symbol lookup error: /lib/x86_64-linux-gnu/libEGL_mesa.so.0: undefined symbol: wl_display_create_queue_with_name
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#2

Hi! Let me escalate this to our engineers for further investigation.

Could you also send me the output of:
lsb_release -a
apt-cache policy insync

Thank you!

#3

:zap: lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu Oracular Oriole (development branch)
Release: 24.10
Codename: oracular

:zap: apt-cache policy insync
insync:
Installed: 3.9.4.60020-mantic
Candidate: 3.9.4.60020-mantic
Version table:
*** 3.9.4.60020-mantic 500
500 http://apt.insync.io/ubuntu mantic/non-free amd64 Packages
100 /var/lib/dpkg/status

#4

Hello, I ave this error with Ubuntu Studio 24.10: W: Repositories should provide a clear-signed InRelease file, but none found at http://apt.insync.io/ubuntu/dists/oracular/InRelease.
E: El repositorio «http://apt.insync.io/ubuntu oracular Release» no tiene un fichero de Publicación.
W: No se puede actualizar de un repositorio como este de forma segura y por tanto está deshabilitado por omisión.
W: Vea la página de manual apt-secure(8) para los detalles sobre la creación de repositorios y la configuración de usuarios.

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#5

Hi @yochaigal! In the meantime, please do these steps:

  1. Edit your /etc/apt/sources.list.d/insync.list file and replace mantic with noble.
  2. Afterwards, re-install insync by running this command: ​sudo apt update && sudo apt remove insync && sudo apt install insync

Let me know how it goes.

I have also alerted our engineers to build the installer for Ubuntu 24.10 asap. Thank you!

#6

I followed your instructions exactly. I get this error:

:zap: insync start --no-daemon
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
QSocketNotifier: Can only be used with threads started with QThread
/usr/lib/insync/insync: symbol lookup error: /lib/x86_64-linux-gnu/libEGL_mesa.so.0: undefined symbol: wl_display_create_queue_with_name

#7

@yochaigal Thank you for trying and my apologies for the ongoing issue. Let me escalate this to our Linux Team for a resolution asap.

#8

Thanks. The Ubuntu 24.10 official release is today (Oct 10th) btw!

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#9

Indeed! I have followed this up and will update this thread once I’ve gotten word from our Linux Team.

Thank you!

#10

Jumping on the thread as I have just updated to 24.10 and found that inSync won’t start. :frowning:

Hopefully a fix is coming ASAP!

#11

I have the same problem on Ubuntu 24.10.
insync version 3.9.4.60020
Is not starting

Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
QSocketNotifier: Can only be used with threads started with QThread
/usr/lib/insync/insync: symbol lookup error: /lib/x86_64-linux-gnu/libEGL_mesa.so.0: undefined symbol: wl_display_create_queue_with_name

#12

Hello! This issue has been escalated to our Linux Team so it can be addressed asap. I will be updating this thread when the official Insync build is available for download.

Thank you!

#13

Hi! The Insync for Ubuntu 24.10 it’s in Download page
Thank you :pray:
Ciao
Alessandra

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#14

Confirmed working!
Thanks everyone.

1 Like
#15

Hi! Apologies for not updating sooner but indeed, the installer is available already.

I have updated the title of this thread for others’ reference as well. :slight_smile: