This is a relatively new problem that I’ve only found out about an hour ago. Insync won’t start on my Windows machine, even if I manually double click on the exe. It doesn’t even appear in the process list when I try to launch the app manually.
I have the latest Windows updates on my computer and I’ve already tried to reboot the machine. However, the problem remains the same. Any ideas what to look for?
Hello @SonTom,
Is there any antivirus program running on your machine that could be blocking Insync’s execution? Could you try white listing the Insync executables (%appdata%\Insync\App\Insync.exe and %appdata%\Insync\App\lib\Insync-cef.exe) in the antivirus and see if it works.
Please send the Insync logs to support@insynchq.com if you are unable to run the app.
Thanks
@dipesh: I only use Windows Defender as antivirus software, and I’ve excluded the mentioned Insync.exe and Insync-cef.exe from monitoring, but to no avail. I will now send the logs file as you suggested. Thanks for your help.