Insync still won't start. Failed to create OpenGL

Shane · July 15, 2024, 8:59am

Still having the “Failed to create OpenGL context for format QSurfaceFormat…” error that other people have been having; latest version or workarounds do not work. Currently on Debian 12 and Insync version 3.9.2.60014.
Running insync start --no-daemon yields:

INFO     2024-07-15 17:58:56,303 [mainlogs:_log_run:130] Core(app_version=3.9.2.60014, platform=Linux-x86_64-debian/12) initialized
INFO     2024-07-15 17:58:56,594 [mainsettings:_load_settings:236] Loaded settings, machine fingerprint = =
WARNING  2024-07-15 17:58:56,595 [base_events:_run_once:1900] Executing <Task finished name='Task-10' coro=<SettingsMain._load_settings() done, defined at ideskcore/mainsettings.py:186> result=None created at ideskcore/mainsettings.py:160> took 0.284 seconds
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
QGLXContext: Failed to create dummy context
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
Fatal Python error: Aborted

Thread 0x00007f01aaffe6c0 (most recent call first):
  File "concurrent/futures/thread.py", line 81 in _worker
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f01ab7ff6c0 (most recent call first):
  File "ideskcore/mainlogs.py", line 218 in _prune_logs
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f01cd7fd6c0 (most recent call first):
  File "idesklinux/app.py", line 45 in _catch_mount_unmount_events
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f01cdffe6c0 (most recent call first):
  File "threading.py", line 312 in wait
  File "concurrent/futures/_base.py", line 441 in result
  File "idesklinux/qtutil.py", line 48 in invoke_in_qt_thread
  File "idesklinux/qtutil.py", line 57 in wrapper
  File "ideskui/htmlui.py", line 73 in show
  File "ideskui/appui.py", line 96 in __check_accounts
  File "asyncio/events.py", line 80 in _run
  File "asyncio/base_events.py", line 1905 in _run_once
  File "asyncio/base_events.py", line 601 in run_forever
  File "ideskasync/coreloop.py", line 273 in run_loop
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f01ce7ff6c0 (most recent call first):
  File "threading.py", line 312 in wait
  File "concurrent/futures/_base.py", line 441 in result
  File "idesklinux/app.py", line 61 in start_core
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Current thread 0x00007f01f11b5040 (most recent call first):
  File "idesklinux/htmlui_impl.py", line 92 in show
  File "idesklinux/qtutil.py", line 43 in wrapper
  File "idesklinux/qtutil.py", line 26 in event
  File "idesklinux/app.py", line 105 in start
  File "idesklinux/app.py", line 110 in run
  File "insynclinux/gui/cli.py", line 148 in start
  File "click/core.py", line 783 in invoke
  File "click/core.py", line 1434 in invoke
  File "click/core.py", line 1688 in invoke
  File "click/core.py", line 1078 in main
  File "click/core.py", line 1157 in __call__
  File "insynclinux/gui/insync.py", line 19 in <module>
Aborted

mia · July 17, 2024, 3:24am

Hi @Shane,

We are working on Debian-related issues as well. My apologies for the trouble!!

Please downgrade in the meantime while we address these bugs: New Insync version: 3.8.7

Shane · July 19, 2024, 7:00am

Having installed 3.8.7, I get the exact same error. This is quite problematic having paid for this program, and I need it for work.

Timo_Virtanen · July 19, 2024, 10:46am

In my case downgrading worked fine

mia · July 22, 2024, 2:25am

@Shane Could you please let me know if this build works? https://cdn.insynchq.com/builds/linux/3.9.2.60030/insync_3.9.2.60030-bookworm_amd64.deb

Shane · July 22, 2024, 7:54am

Unfortunately seems like I’m getting the same error

$ insync start --no-daemon
INFO     2024-07-22 16:52:55,677 [mainlogs:_log_run:130] Core(app_version=3.9.2.60030, platform=Linux-x86_64-debian/12) initialized
WARNING  2024-07-22 16:52:55,684 [base_events:_run_once:1900] Executing <Task pending name='Task-9' coro=<init() running at ideskcore/core.py:28> wait_for=<Task pending name='Task-10' coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:186> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7f0b0d905910>()] created at ideskcore/mainsettings.py:160> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, _chain_future.<locals>._call_set_state() at asyncio/futures.py:391] created at asyncio/events.py:80> took 0.257 seconds
INFO     2024-07-22 16:52:55,957 [mainsettings:_load_settings:236] Loaded settings, machine fingerprint = =
WARNING  2024-07-22 16:52:55,959 [base_events:_run_once:1900] Executing <Task finished name='Task-10' coro=<SettingsMain._load_settings() done, defined at ideskcore/mainsettings.py:186> result=None created at ideskcore/mainsettings.py:160> took 0.274 seconds
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
QGLXContext: Failed to create dummy context
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
Fatal Python error: Aborted

Thread 0x00007f0adebfe6c0 (most recent call first):
  File "concurrent/futures/thread.py", line 81 in _worker
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f0adf3ff6c0 (most recent call first):
  File "ideskcore/mainlogs.py", line 218 in _prune_logs
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f0b00ffd6c0 (most recent call first):
  File "idesklinux/app.py", line 45 in _catch_mount_unmount_events
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f0b017fe6c0 (most recent call first):
  File "threading.py", line 312 in wait
  File "concurrent/futures/_base.py", line 441 in result
  File "idesklinux/qtutil.py", line 48 in invoke_in_qt_thread
  File "idesklinux/qtutil.py", line 57 in wrapper
  File "ideskui/htmlui.py", line 73 in show
  File "ideskui/appui.py", line 96 in __check_accounts
  File "asyncio/events.py", line 80 in _run
  File "asyncio/base_events.py", line 1905 in _run_once
  File "asyncio/base_events.py", line 601 in run_forever
  File "ideskasync/coreloop.py", line 273 in run_loop
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f0b01fff6c0 (most recent call first):
  File "threading.py", line 312 in wait
  File "concurrent/futures/_base.py", line 441 in result
  File "idesklinux/app.py", line 61 in start_core
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Current thread 0x00007f0b2491f040 (most recent call first):
  File "idesklinux/htmlui_impl.py", line 92 in show
  File "idesklinux/qtutil.py", line 43 in wrapper
  File "idesklinux/qtutil.py", line 26 in event
  File "idesklinux/app.py", line 105 in start
  File "idesklinux/app.py", line 110 in run
  File "insynclinux/gui/cli.py", line 148 in start
  File "click/core.py", line 783 in invoke
  File "click/core.py", line 1434 in invoke
  File "click/core.py", line 1688 in invoke
  File "click/core.py", line 1078 in main
  File "click/core.py", line 1157 in __call__
  File "insynclinux/gui/insync.py", line 19 in <module>
Aborted

Shane · July 22, 2024, 8:47am

Think I found the issue … there had been a recent driver update for Nvidia and this was throwing the error on Insync and other apps. Checking nvidia-smi might give pointers for those having similar issues. Rebooting should work if this is throwing messages such as “NVML version mismatch”

mia · July 23, 2024, 10:18am

Hi @Shane,

I appreciate this feedback and update. Has the issue persisted further?