Insync stopped working, crashes with exception

Bugs and issues Linux
#1

Insync worked for years. After latest update (apt upgrade) stopped working.
roman@rxps:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.4 LTS
Release: 22.04
Codename: jammy

roman@rxps:~$ insync start --no-daemon
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
QSocketNotifier: Can only be used with threads started with QThread
Exception in thread Thread-1:
Traceback (most recent call last):
File “threading.py”, line 980, in _bootstrap_inner
File “threading.py”, line 917, in run
File “idesklinux/app.py”, line 58, in start_core
File “idesklinux/platapp_impl.py”, line 28, in init
File “idesklinux/application_manager.py”, line 26, in init
File “idesklinux/application_manager.py”, line 82, in __index_apps_for_mimetypes
File “idesklinux/application_manager.py”, line 179, in __record_desktop_files
File “idesklinux/application_manager.py”, line 134, in __canonicalize_mimetype
File “xdg/Mime.py”, line 58, in lookup
File “xdg/Mime.py”, line 72, in new
AttributeError: ‘NoneType’ object has no attribute ‘lower’
Terminated

roman@rxps:~$ insync version
3.9.1.60010

It was installed through apt.
I tried to unuinstall and install it again with removing ~/.config/Insync between that.

Please help. Thanks,
Roman

#2

@Roman_Gezikov My apologies! Kindly refer to my response here for more information: New Insync Version: 3.9.0

Thank you!

#3

Hello! The fix is available when you update to 3.9.2.60014: https://www.insynchq.com/downloads/linux

Thank you!

1 Like
#4

I confirm that version 3.9.2.60014 works. Thank you, insync team!

1 Like
#5

Thank you for the update, @Roman_Gezikov! :slight_smile:

#6

I am having the exact same problem (i.e., Exception being thrown in xdg/Mime.py). I have upgraded to insync_3.9.3.60019 and but this hasn’t solved the problem. Should I downgrade to 3.9.2.60014? If so, where can I find this version?
Thanks.

#7

FYI: I had to downgrade all the way to 3.8.7 to get Insync to start working again, FWIW

#8

Hi @tonyfalc! My apologies for the trouble! I’ve reported this to our engineers as it seems like a couple of other users are experiencing the same issue still.

I’ll keep you posted here and in the email thread. Thank you!

#9

I’m having the same issue on Linux Mint 21.3 x86_64 running Gnome 42.9.

How do I downgrade to the 3.8.7 version?

Thanks.

#10

Hi, any progress on this?

Thanks

#11

Hi! I’m following it up with our engineers. Could you please run these 2 commands and send the output here?

lsb_release -a
apt-cache policy insync?

Afterwards, you may downgrade to 3.8.7 here while we wait for further instructions from our Linux engineer. Thank you!

#12

Thanks Mia,

The first command returns:

  $ lsb_release -a
    No LSB modules are available.
    Distributor ID:	Linuxmint
    Description:	Linux Mint 21.3
    Release:	21.3
    Codename:	virginia

…and the second one is:

$ apt-cache policy insync?
insync-dolphin:
  Installed: (none)
  Candidate: 3.7.9.50368
  Version table:
     3.7.9.50368 500
        500 http://apt.insync.io/mint victoria/contrib amd64 Packages
        500 http://apt.insync.io/mint victoria/contrib i386 Packages
insync-nautilus:
  Installed: (none)
  Candidate: 3.8.2.50468
  Version table:
     3.8.2.50468 500
        500 http://apt.insync.io/mint victoria/contrib amd64 Packages
        500 http://apt.insync.io/mint victoria/contrib i386 Packages
insync:
  Installed: 3.9.3.60019-jammy
  Candidate: 3.9.3.60019-jammy
  Version table:
 *** 3.9.3.60019-jammy 500
        500 http://apt.insync.io/mint victoria/non-free amd64 Packages
        100 /var/lib/dpkg/status
insync-beta:
  Installed: (none)
  Candidate: (none)
  Version table:
insync-caja:
  Installed: (none)
  Candidate: 3.7.9.50368
  Version table:
     3.7.9.50368 500
        500 http://apt.insync.io/mint victoria/contrib amd64 Packages
        500 http://apt.insync.io/mint victoria/contrib i386 Packages
insync-nemo:
  Installed: (none)
  Candidate: 3.7.9.50368
  Version table:
     3.7.9.50368 500
        500 http://apt.insync.io/mint victoria/contrib amd64 Packages
        500 http://apt.insync.io/mint victoria/contrib i386 Packages
insync-beta-mate:
  Installed: (none)
  Candidate: (none)
  Version table:
insync-beta-xfce:
  Installed: (none)
  Candidate: (none)
  Version table:
insync-beta-kde:
  Installed: (none)
  Candidate: (none)
  Version table:
insync-beta-cinnamon:
  Installed: (none)
  Candidate: (none)
  Version table:
insync-beta-ubuntu:
  Installed: (none)
  Candidate: (none)
  Version table:
insync-emblem-icons:
  Installed: (none)
  Candidate: 3.4.2.40983
  Version table:
     3.4.2.40983 500
        500 http://apt.insync.io/mint victoria/contrib amd64 Packages
        500 http://apt.insync.io/mint victoria/contrib i386 Packages
insync-thunar:
  Installed: (none)
  Candidate: 3.7.9.50368
  Version table:
     3.7.9.50368 500
        500 http://apt.insync.io/mint victoria/contrib amd64 Packages
        500 http://apt.insync.io/mint victoria/contrib i386 Packages
insync-headless:
  Installed: (none)
  Candidate: 3.2.7.10758-buster
  Version table:
     3.2.7.10758-buster 500
        500 http://apt.insync.io/mint victoria/non-free amd64 Packages
#13

Apologies for the late revert, @davidjackson-uk!

Please let me know if downgrading to 3.8.7 helped while we work this out.

#14

Hello! Please upgrade your Insync version to the latest one from here: https://www.insynchq.com/downloads/linux

Please report any issue/s you might find on v3.9.4. Thank you!

#15

All fixed - thanks! I am now in sync once more :grinning:

1 Like
#16

Happy to hear this, @davidjackson-uk! Thank you for your feedback :slight_smile: