.insyncdl Files permission denied

[Andreas_R]

Hi,
I got a lot of “.~$maxdesk.ini2.insyncdl” files and “.~$PP11Thumbs.ptn.insyncdl” spread over several folders which create errors because they are not able to be synced… with permission denied.

Tried to delete the files but they are created again…

Please help. kind regards Andy

[dipesh]

@Andreas_R: Those are the hidden & temporary download files created by Insync which stay there until their download is complete. Once the download is complete, such files are renamed to their proper names. Insync could be encountering permission denied error while renaming those files. Please send to us the logs.db file to support@insynchq.com

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Meanwhile do not delete those files as Insync will download those again.

[publow]

Found a solution. Download the file from drive.google.com. Then upload the file again as a new version. It resolve the syncing issue for me