Just installed Insync on Windows 10. App won't open


#1

I am a new user using a PC with Windows 10. I am starting with the trial version. I want to be able to link 2 or 3 Google Google Drive accounts. I had installed the app to my computer and linked it to a Google Drive account, but when I tried to open the app to add another account the only thing that would open is my Windows Explorer screen. I searched the help and saw the warning that if you had the Google Drive native app on your computer you should uninstall it, then reinstall Insync.

I uninstalled my Google Drive app and Insync too. I restarted my computer then reinstalled Insync, but when I try to open the app nothing happens. I don’t even get the set up screen. I click on the app and the only thing that happens is my start page disappears and I see the background picture on my desktop. That’s it.

I need help please! I am not a computer techie, so please use simple instructions. I don’t know all the computer lingo and gargon.


#2

Hi @Linda_Humason, there should be an Insync icon in your task bar (lower right, near the clock) – clicking on the Insync icon should bring up the Insync app UI where you can add accounts.

Let me know if the clicking on the Insync icon on the task bar doesn’t work for you :slight_smile:


#3

Clicking on the Insync icon doesn’t work for me. It worked twice, randomly. Now I can’t get it to open again.


#4

Did they fix this problem? I’m having the same thing. Clicking on the taskbar icon just pulls up a blank window. Restarting doesn’t help. Reinstalling doesn’t help.

I think the issue lies in already having files in an existing google drive folder when I installed insync.

EDIT: I installed the 1.4 beta and this issue seems to be fixed.
EDIT EDIT: No, not fixed. After restarting the computer it no longer opens the app window.