We would like to apologise for the regression bug that crept in in 1.3.19 and broke syncing for many of the users on Windows Vista, 7 and Server 2008.
The affected users experienced multiple “Can’t process [filename]” errors with “Getting the path of [file_number] either results to cycle or is very long” or “Getting the tree for [file_number] either results to cycle or is very long” messages because of a change in the way we process files that broke in these particular versions of Windows. With Insync 1.3.21, we fixed this issue. Unfortunately, those affected might have to re-setup their accounts in order to continue syncing:
1) Install 1.3.21
2) Remove account
3) Add account – during setup, you can select the existing Insync folder and Insync will match the files present in there and transfer the changed/new files.
We’re really sorry about this and we’ll implement more steps in our process in order to prevent this from happening again.
Thanks for your feedback and support!