New Insync version: 3.7.7

Releases
#1

Release notes:

  • Mac: Properly list NTFS devices on Monterey
  • Dropbox: fix issue wherein cloud changes are occasionally missed for user accounts that share space with other members of their team.

Windows 7 and later
macOS 10.13 (High Sierra and later)

Ubuntu (16.04 Xenial) , (18.04 Bionic) , (20.04 Focal) & (22.04 Jammy)
Linux Mint (18.x) , (19.x) & (20.x)
Debian (8 Jessie) , (9 Stretch) & (10 Buster)
Fedora (27) , (28) , (29) , (30) & (36)

#2
#3

Hello, i spotted a bug over this version, i’m sorry i cannot provide the log file, as i had deleted it due to find out the workaround of this bug, and after i installed v3.7.1 everything is fine, so i couldn’t provide the log file from out.txt

things that i could traced back from my google search are this things

  1. failed to load module /usr/lib/x86_64-linux-gnu/gio/modules/libgvfsdbus.so
  2. failed to load driver: swrast
  3. QStandardPaths: XDG_RUNTIME_DIR not set

things that i was done is uninstalling insync from desktop because i got some problem with my own desktop, then i installed it again and afterward i got error message if the folder is empty, then i uninstalled it again along with deleting folder related to insync, afterward i installed it again, and then voila it can’t be loaded and i got those error from log out.txt

i’m running on my Linux [(redacted hostname)] 5.10.0-13-amd64 #1 SMP Debian 5.10.106-1 (2022-03-17) x86_64 GNU/Linux

pardon me if i couldn’t reproduce the error at the moment, because i really need it right now, probably another guy in here could help to reproduce the error, i even not dare enough to upgrade the app to latest version at this moment.

#4

After updating to this version the option of syncing deletions to the cloud was activated instead of unsync. Since I am on a dualboot system this leads to deletions of files I add with the windows native client when starting linux again. The update changed that option. I don’t think, this is an expected behavior.

EDIT: Why don’t you add an option here, that the files are just redownloaded. I think this would be better then unsyncing.

20.04 - Files/Folders being deleted randomly
#5

Hi @gernophil,

Could you send the following to support@insynchq.com:

  • logs.db
  • out.txt
  • data folder
  • live folder

Please do include the link to this Forums post for reference.

#6

Hi @31fahmi!

Thanks for the report and my apologies for the trouble. Let me check this out with our team.

#7

sure @miamoran, thank for your responses towards this problems, as what i remember, this guy had similar problem that i had with, before i downgraded to 3.7.1 version:

1 Like
#8

Hey @mia,

I sent you an OneDrive link to my files, cause they are to big to send by mail :).

1 Like
#9

Hey @gernophil!

I don’t think I got this email after I checked the inboxes. :frowning: Were you able to include a link to this forums post? That’s ideally our easiest point of reference.

#10

Hey @mia,
I sent it with my @outlook.de address. Anyway, I sent you a PM here with the link :).

1 Like
#11

Got the link via PM here - thank you @gernophil!! :slight_smile:

#12

It seems like it stopped to happen :). Did you find any reason, why this could have happened?

#13

Hi @gernophil,

We have not yet gotten to the root of the issue as to why the settings were changed after the update, but I will circle back to you once I have more information from our team!