"No ongoing transfers" even though some folder still are unsynced

[terpua]

Another user reported a similar problem and could be related:

Some files in folder being ignored

I’m having trouble with a few folders on one of my Windows machines. Some of the files that I place in a folder are not being synced. The entire folder has been selected for syncing, but it’s not picking up all the files. Also, in some cases when it syncs a file to other machines, it shows a file size of zero. Any suggestions?

To confirm, please send your logs:

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Are you on Windows?

Thanks for reporting the issue.

cc @dipesh