No shared folders listed in OneDrive after re-install

I’ve had to reset Insync after a drive failure by removing and re-adding my account. My regular OneDrive files are showing up correctly, as is the Sharepoint contents. However the “Shared” area, which should contain a number of folders has one solitary file and no folders at all.

If I use the “View on OneDrive Web” link from the “Shared” menu, this takes me to a OneDrive login (despite my browser already being logged in) which then gives an error after I enter my email address without asking for my password.

So it seems that the link being used to view on the web might be incorrect wrong.

If I go to one drive using the Web browser without using the link from Insync, and look at the content that is shared with me, I can see many files and folders including the single file that Insync is finding. Prior to the re-install I had shared folders synced reliably, but I can now find now way to select them because they simply do not appear on the list.

Please note that I am accessing a Business OneDrive not a personal one.

Hi @tim1mw ,

This is a known issue under priority investigation, with related discussions here. We sincerely apologize for the trouble! Rest assured that we will be updating our users as soon as the fix is available.