OneDrive Shared Folders issue

Bugs and issues
1

Hi,

I’m having an issue with Insync not recognizing my OneDrive Shared Folders.

OneDrive itself recognizes all my shared folders normally (they appear in the web interface), but Insync only shows one of them. The other shared folders don’t appear in the Insync interface at all.

Additional notes:

  • I already removed my OneDrive account from Insync and added it again.
  • I also reinstalled Insync completely.
  • The problem persists: Insync does not create the local shared folders and doesn’t list all the shared folders available in OneDrive.
  • I’m on Linux Mint 22.
  • Insync version: 3.9.7.60031

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Is there anything else I should try, or is this a known issue?

Thanks!

2

I have the same issue for months now. No solution found whatsoever.

1 Like
3

We sincerely apologize for this huge trouble!

It seems like more and more users have started to report this issue, which I’ve already escalated to our engineers. I’ll make sure to diligently follow up with them so we can solve this as soon as possible. @faustoisolan, could you send the following to support@insynchq.com:

  • logs.db
  • out.txt
  • Screenshot of OneDrive web vis-a-vis what’s visible on Insync under Shared
  • Link to this Forums post

Thank you!

4

@raulgrangeiro We sincerely apologize for the lack of updates from our end! Rest assured that I have requested our engineers to really look into this so it can be resolved as soon as possible.

2 Likes
5

Hi,

I’ve sent the requested email with all the logs and screenshots.

Please let me know if you need anything else.

Thanks!

1 Like
6

I experienced the same issue a few years ago. It was eventually resolved only when I reinstalled my operating system (for unrelated reasons) and set up Insync again from scratch.

Unfortunately, about a week ago I started experiencing the same problem again, although with some differences compared to the previous case. Back then, I could see my shared folders in the Insync interface, but when I attempted to sync them, they would download locally and then disappear from the disk after a random period of time.
Now I’m facing the same situation described by the first user: the shared folders don’t even appear in the Insync interface.

I understand that Microsoft may have made changes to their API that are affecting Insync’s functionality, although other clients like abraunegg/onedrive continue to work correctly.

For now, I’ve stopped using Insync with my Microsoft account. I was hoping that the new 3.9.7 version would fix the issue, but from your message it seems that’s not the case.

Thank you, Fausto, for reporting the problem, and thanks to Mia and the engineering team for working on a solution. Hopefully it will be resolved soon so we can continue using this great alternative you provide for Linux users.

Additional notes:

  • I already removed my OneDrive account from Insync and added it again.
  • I’m on KDE neon User Edition:
    • KDE Plasma Version: 6.5.2
    • KDE Frameworks Version: 6.19.0
    • Qt Version: 6.9.3
    • Kernel Version: 6.14.0-35-generic (64-bit)
    • Graphics Platform: Wayland
  • Insync version: 3.9.6.60027
2 Likes
7

@tafol Many thanks for the detailed report, and my sincerest apologies for the huge trouble. Indeed, there have been a few issues when syncing OneDrive shared folders such as what you previously experienced. I will make sure to diligently follow up on this so we can fix it as soon as possible.

8

Any news on this? I have the same problem (with insync_3.9.7.60031-questing_amd64.deb on Ubuntu 25.10): my OneDrive cloud folders show in the insync app (and in the designated local synchronization folders), but the shared folders don’t show in the insync app and, very annoyingly and worryingly, the shared folders just now disappeared from the local synchronization folder!

1 Like
9

Hi @Joerg_Balsiger, this is still under investigation. We will send an update as soon as possible. Thank you for your patience!

10

Hi Mia,
Do please send it sooner rather than later.
All the folders and files previously in my insync shared folder were suddenly in the computer’s Trash.
Also, logging in to OneDrive via the “View on OneDrive Web” link under the Shared dropdown menu does not work. It takes me to a login.live.com web address, where logging in to the microsoft account terminates with the message:

Something went wrong

We’re sorry, sign-in isn’t working right now. But we’re on it! Please try again later.

1 Like