Since Insync 3’s release, the team has received numerous reports regarding its performance, stability and lack of features.
We’re aware of all the issues reported and we’ve been working on them relentlessly. We pride ourselves in our work and it upsets us to see the number of affected users.
On that note, we acknowledge the mistakes we committed and we apologize.
First, the migration of 1.5 users to Insync 3 was botched. We should’ve slowly rolled it out until we figured out what worked best for our users instead of relying on our limited onboarding variations for testing. In addition, we should have made the upgrade to Insync 3 reversible.
Second, we lacked clarity on Insync headless. Rebuilding Insync 3 from the ground up meant we had to let go of certain features like headless (which a minority of customers used), because we are a very small team. At the time, we thought it was a reasonable tradeoff since headless functionality is available on 1.5, which can still be used today. We should’ve made this clearer instead of encouraging everyone to update immediately.
“So why did you release Insync 3 the way you did?”
Besides the financial necessity to release, we thoroughly tested Insync 3 (over 6 months) and thus were confident it was ready. While the initial version of Insync 3 lacked feature parity to Insync 1.5, we thought the addition of OneDrive, one of our most requested features, was enough to release.
In hindsight, we should’ve released it incrementally among our existing users to test the migration process and the app’s syncing performance first.
We know it’s too late now and the mistakes happened so the best we can do now is to acknowledge them, analyze what we could do better and apply it to future releases.
We understand it doesn’t solve the issues you are having now but…
We have shifted our focus into improving Insync 3’s reliability and performance.* We are also exploring adding a headless version (no ETA) for Linux users but we don’t know if it will be packaged into Insync 3 or if it will be a separate product but either way, 1.x users will be grandfathered (i.e. no additional payment for headless functionality).
We appreciate the feedback everyone has been giving and we’ll be needing a lot more of it to make Insync the best sync app ever.
Thanks for your continued support and happy holidays!
P.S. We’re also reaching out to affected users as our devs work on fixing reported issues. If you’re experiencing issues you can post below and we’ll get back to you after the holidays.
*A few months ago, we decided to add Dropbox support so that will continue.