OneDrive sync failing - Deletes local files

Bugs and issues Linux
#1

Just about an hour or so back I witnessed an issue I’ve never seen before in my years of using Insync: Insync began deleting all my local OneDrive files.

Logging into the web site, I see that the files are still in OneDrive. However, if I click the OneDrive account in the Insync GUI, it says “This location is empty”.

This is only affecting my personal OneDrive account. I also have a school OneDrive account set up, and it’s syncing correctly.

Anyone else running into this? Has MS changed something that breaks the Insync client?

1 Like
#2

I’ve experienced this issue too, on Fedora KDE Spin 41.

1 Like
#3

I also had this problem today. Insync deleted all the local files and doesn’t sync. Fortunately all the files are still in the cloud. I’m also in Fedora 41.
How can I get Insync to work back again?

1 Like
#4

Thank you two for confirming it’s not just my system/account.

I’ve sent support a message asking them to investigate. My guess is that Microsoft changed something that’s causing the directory retrieval to fail in a way that the client doesn’t realize is an error - It will likely require a client update to fix.

#5

Hello @3vi1 @albuquezi @Lynnesbian.

This is indeed a serious OneDrive issue that seems to be plaguing some of our Linux users specifically. Our engineers continue to investigate this so it does not affect any of our users again moving forward.

Please refer to this to send your case to us for investigation. When emailing support@insynchq.com, please include the link to this Forums post so I can trace the reports accordingly.

You can check here for the steps to put things back in order.

Thank you!