mia
December 3, 2024, 9:33am
2
Hello! I have responded to your email with the instructions on how to send the logs for our team to check.
We acknowledge the severity of the issue as this is affecting multiple OneDrive users seemingly at random. It is currently under priority investigation, and here are the related threads which I’ve pinned for visibility:
Just about an hour or so back I witnessed an issue I’ve never seen before in my years of using Insync: Insync began deleting all my local OneDrive files.
Logging into the web site, I see that the files are still in OneDrive. However, if I click the OneDrive account in the Insync GUI, it says “This location is empty”.
This is only affecting my personal OneDrive account. I also have a school OneDrive account set up, and it’s syncing correctly.
Anyone else running into this? Has MS changed s…
OneDrive sync is suddenly failing on my Xubuntu computers (24.04 and 22.04). Insync is emptying the local folders of all contents and then doing a partial sync. Even when “completed,” synced folders are still empty.
Luckily, the OneDrive files on the cloud are unchanged.
Other services (dropbox, google) are not being affected).
Running insync 3.9.4.60200 on each (reinstalled on the 24.04 computer).
-Vincent
What is going on? How do I get normal sync restored?
For reference, I’ve also mentioned how to put things back in order here:
Apologies for the late revert!
This issue is still under investigation. I will be updating the title of this Forums post to make it more visible to users who may be experiencing a similar issue.
For visibility on this post, the current workaround is to indeed remove and re-add your OneDrive account.
Hello @3vi1 @albuquezi @Lynnesbian .
This is indeed a serious OneDrive issue that seems to be plaguing some of our Linux users specifically. Our engineers continue to investigate this so it does not affect any of our users again moving forward.
Please refer to this to send your case to us for investigation. When emailing support@insynchq.com , please include the link to this Forums post so I can trace the reports accordingly.
You can check here for the steps to put things back in order.
Thank …