AlmaLinux 9.8 (supposed to be similar as RHEL9). With 3.9.11, insync will not start (can not find any error messages or logs). Reverting back to 3.9.10, everything works again. Did two times with same result.
/Ted
Apologies for the trouble, @tedde59! Could you reinstall 3.9.11 for a short time and run insync start --no-daemon, then send us the output? Please also send your logs.db and out.txt files to support@insynchq.com with the link to this post. The logs should be located in ~/.config/Insync.
Afterwards, you may revert to 3.9.10 to avoid any further sync interruptions.
Mia,
I think there is enough information in the output of the command to understand what is happening:
[ted@nuc21 Insync]$ insync start --no-daemon
Traceback (most recent call last):
File “insynclinux/gui/insync.py”, line 19, in
File “click/core.py”, line 1157, in _call_
File “click/core.py”, line 1078, in main
File “click/core.py”, line 1688, in invoke
File “click/core.py”, line 1434, in invoke
File “click/core.py”, line 783, in invoke
File “insynclinux/gui/cli.py”, line 163, in start
File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
File “idesklinux/app.py”, line 12, in
File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
File “idesklinux/platui_impl.py”, line 14, in
File “/tmp/embedded.fu8p55bm.zip/shibokensupport/_feature_.py”, line 142, in _import
File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
File “idesklinux/htmlui_impl.py”, line 6, in
File “/tmp/embedded.fu8p55bm.zip/shibokensupport/_feature_.py”, line 142, in _import
ImportError: /lib64/libnss3.so: version `NSS_3.117’ not found (required by /usr/lib/insync/libsmime3.so)
[618350] Failed to execute script ‘insync’ due to unhandled exception!
===========
It seems “NSS_3.117” is not found. The /lib64/libnss3.so is there but looks like insync wants another specific version.
Searching a little bit further, the same problem with insync has been reported before: https://forums.insynchq.com/t/not-starting-on-opensuse-leap-16/36737
but is was with version before 3.9.8 (3.9.7?) and OpenSuse. In the support threads, there was no solution, but the updated 3.9.8 solved it for them.
After digging somewhat more:
- AlmaLinux 9 is based on RHEL9. The libnss is an older version
- The reason why 3.9.10 works is that you distribute a newer libnss3.so in the /usr/lib/insync library, and then insync uses this → no problems!
- In the 3.9.11, there is no such file in /usr/lib/insync
- Copying the 3.9.10 /usr/lib/insync/libnss3.so and installing 3.9.11 + the libnss3.so from 3.9.10 so that there is a /usr/lib/insync/libnss3.so does not work; 3.9.11 wants a later vesion that what is provided with 3.9.10.
Solution:it seems like you missed to provide the /usr/lib/insync/libnss3.so file for the 3.9.11. Since it is missing, insync will use the system file (/lib64/libnss3.so), which is an old version in the distribution.
→ you must include the /usr/lib/insync/libnss3.so in the 3.9.11 rpm for RHEL9 (and possibly others).
Hope this was helpful and that the solution is simple!
BR
/Ted
27 juli 2026 kl. 17:57 skrev Mia noreply@forums.insynchq.com:
insync start --no-daemon