Re-Authorize account on a regular basis

[Daniel_Laird]

I am running InSync 1.2.3 on Ubuntu 14.04 with Unity.
I have an annoying issue where I seem to have to re-authorize my account on a regular basis.
So it stops auto-syncing and I get the red exclamation mark.

I can re-authorize the client and usually I get an error
“List Index out of range” - sometimes it continues and other times I have to try a few times.

Any ideas why I have to keep 're-authorizing?

[roald]

@Daniel_Laird Please send us your logs.db and out.txt file to support@insynchq.com. Also, please include the link of this post.

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

I have cc’d @lpugoy our Linux engineer.

Thank you.

[Daniel_Laird]

Just done so - many thanks
Dan

[lpugoy]

@Daniel_Laird Please try this test build: http://s.insynchq.com.s3.amazonaws.com/test_builds/insync_0.0.0.20150415164854-trusty_amd64.deb. It has a fix for the “List index is out of range” issue. Hope this helps.

[Daniel_Laird]

Been running that test build and it appears to be working much better.
I am not getting the Sign In requests or the List Index errors.

When will this fix be in an official release - so that I know to upgrade?

Many thanks for the great support
Dan

[lpugoy]

@Daniel_Laird It is included in 1.2.7 which was released yesterday. Glad to know it works for you. Let us know if you encounter any more issues.