Right-click Explorer menu item disappeared

[peci1]

I reinstalled the beta version with 1.2.3, and now I’m completely missing the context menu item in Explorer (Win 7).

[roald]

@peci1Please try to install Insync as an Admin. Let me know if this works.

Thank you.

[peci1]

@RoaldCasildo That didn’t help.

[dipesh]

@peci1:Is your main Insync folder set up on an external/network drive? If not, then kindly send to us an email at support@insynchq.com and we will schedule a remote desktop support session with you to look further into it.

Thanks.

[Daryl_Ross]

I’m having this issue running V1.3.2.36049

Sync icons also missing… no idea what has and what has not sync’d?

Thanks

[dipesh]

@Daryl_Ross: Did you install Insync as administrator? Are you using Windows 8?

Thanks

[Daryl_Ross]

Yes, installed as administrator… Windows 10x64.

Thanks

[Daryl_Ross]

Any updates on a solution?

[dipesh]

@Daryl_Ross: Sorry for the delayed response. Please send across the Insync logs so that we could look into it:

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Thanks

[Daryl_Ross]

Great… how should I send the log file?

[dipesh]

@Daryl_Ross: Please send it to support@insynchq.com

Thanks

[ilanacio]

I have the same problem, once the program is installed I can not see the menu via Windows Explorer, the program and installed it twice with administrator privileges. Thanks and stay tuned to your comments.

[jaduenas]

Hi there, please your logs to support@insynchq.com: How to find the log files

Thanks!