Right-click Explorer menu item disappeared


#1

I reinstalled the beta version with 1.2.3, and now I’m completely missing the context menu item in Explorer (Win 7).


#2

@peci1Please try to install Insync as an Admin. Let me know if this works.

Thank you. :smile:


#3

@RoaldCasildo That didn’t help.


#4

@peci1:Is your main Insync folder set up on an external/network drive? If not, then kindly send to us an email at support@insynchq.com and we will schedule a remote desktop support session with you to look further into it.

Thanks.


#5

I’m having this issue running V1.3.2.36049

Sync icons also missing… no idea what has and what has not sync’d?

Thanks


#6

@Daryl_Ross: Did you install Insync as administrator? Are you using Windows 8?

Thanks


#7

Yes, installed as administrator… Windows 10x64.

Thanks


#8

Any updates on a solution?


#9

@Daryl_Ross: Sorry for the delayed response. Please send across the Insync logs so that we could look into it:

Thanks


#10

Great… how should I send the log file?


#11

@Daryl_Ross: Please send it to support@insynchq.com

Thanks


#12

I have the same problem, once the program is installed I can not see the menu via Windows Explorer, the program and installed it twice with administrator privileges. Thanks and stay tuned to your comments.


#13

Hi there, please your logs to support@insynchq.com: How to find the log files

Thanks! :slight_smile: