SOLVED: Upgrading from 1.5x to 3.0.15 Linux, keeping folders: 100% CPU load, all hangs, no progress

On two machines, I experience a lot of issues with the 3.0.x version.
No more sync seems possible, after reboot, it shows a list of “syncing 12 items” but no more progress.

100% CPU (single core) is slowing down the whole system.

I uninstalled/reinstalled, but no change, it keeps the account-config.

Any idea how to DELETE an account from a local installation of insync? Then I may try to add the account from scratch and choose a new folder etc.

Thanks for any tip.

Quick question: How can I downgrade to 1.5x as an interim solution?

Upgrading to 3.0.16, removing the accounts, adding them, resync everything appears to work.

The total #of files after re-sync does not match the one from the previously backed up sync folder.
It is probaly related to hidden .ds* files that were not uploaded before, so cannot be downloaded through the re-sync from Google Drive.

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Hi @pkoerner81929,

Glad that syncing works on 3.0.16! Thanks for this update. :slight_smile: I’m confirming with our team if the *.ds files are causing the mismatch in total file count. Aside from this, do you observe any missing files after the resync?

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My client has the same problem: 100% of CPU load but no syncing progress.
I’m using ubuntu 18.04 and insync 3.0.15 from 15/08/19.

Hi @leobap,

Could you confirm if this still occurs after updating to 3.0.16?

Yes, after updating to 3.0.16 version the problem was solved.
Thanks for your support.

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Jumping on an old thread here… but I’ve just switched from 1.5 to 3.0.23 on Xubuntu 18.04 and this problem is still very apparent. My CPU has been at 100% for 3 hours with not much happening.

I’m going to blow everything away and start again as that sounds like it works… but this is still a problem which needs to be fixed.

Yes I can also confirm that Ubuntu 19.10 with 3.0.23.40579 still has this issue - maxxed at 100% CPU on a single core, no further sync activity unless the app is restarted - then syncs for about 5 minutes before hanging at 100% again.

This release 3 has been so buggy and poorly executed - making previously very satisfied customers not very satisfied.

Fix this please.

Same here with Fedora 30. 100% on single core. Used to work perfectly for years… very frustrated as it causes a lot of manual double checking on sync success/duplicates etc.
:frowning:

Seems to be more pronounced on slower connections at high sync volumes - maybe a caching issue - I connected to a symmetric 4G connection and it ran fine for hours.

Hm… tried various uplinks. Sometimes it’s working, sometimes not. I don’t see a link to connection speed though. 8/10 it’s not working. And yes, I did turn it off and on again… :frowning:

I should change the topic from SOLVED to [NOT] SOLVED…

Hi there, were you able to send in your logs to support@insynchq.com? We are aware of this issues but we need more evidence in order to help us figure out why this is happening. Kindly send an updated set along with the link to this post. Thank you!