Well that was a new one… I was still on Pro (due to the total confusion in Prime upgrades - felt like a rip-off with multiple accounts and recently paid yearly fee) and now had an upcoming annual payment. I wanted to know if I should stay on Pro and get some benefits in the transition to Teams, or cancel. You seem to have helped me just now. In the email warning about upcoming payment there was a link called “If you don’t wish to renew…”. I guessed that it would go to a settings website, but when clicking I got the message “Success - Your subscription was successfully cancelled” when I clicked it. - Thrown out!?
So - now it seems I’m not a customer anymore. Let’s see how you will offer Teams for me as a new customer then…
As many have pointed out, your product performs well (except for keeping up with the google Teams transition), but your payment plans and changes in them are not satisfactory. You will loose out when someone comes along that does not try to cash in at our expense everytime there is a change in the service.