“Syncing for [path] is paused because it went missing” (actions required)


#1

“Syncing for [path] is paused because it went missing” - file related

Happens when the main Insync folder (or a file/folder added to Insync via symlink or “Add to Insync”) goes missing

How to resolve

If it’s the main folder, click on the dropdown arrow button and select on of the options:

  • Resume syncing
  • Settings… - opens Insync settings so users can locate the folder

If it’s a linked file/folder, click on the dropdown arrow button and select on of the options::

  • Resume syncing
  • Show link file
  • Remove here but keep in Google Drive
  • Remove here and trash in Google Drive

List of error messages you may encounter in the Actions Required tab
#2

Resume sync didn’t solved the problem. My Google drive folder is inside my Onedrive folder. It IS there, but Insync keeps saying that it isn’t there…


#3

Hi, sorry for the delayed response! Could you send your log files to support@insynchq.com with the link to this post?


#4

Done, log files sent!