My situation is a bit situational, but I’ll provide my thoughts anyway. I have Insync and use it mainly on Linux, but have a W10 PC too. I chose Insync simply because it was way better than the Google app. I did the upgrade from 1.5 to 3 because I needed to sync a sharepoint drive for work.
I have to say all the controversy over v3 passed me by, never had an issue with it, but my usage is probably pretty ‘default’ by nature.
So, I have a google account and I wanted to add a Onedrive (teams) account as I need to access the work’s sharepoint. Now, my problem is that the new license for teams isn’t transferable, so whatever account I sign up with, I’d have to buy another license if it ever changes.
This is likely to happen within the next 3-9 months due to IT restructuring, but as its stands, I’d have to buy another license when this happens, even though I wouldn’t be using the old one anymore as the account I was using would no longer exist.
What I would suggest is that if it’s a personal license (I.e. I’m buying it personally, not the company) you should be able to move it around as you see fit when you change jobs. If it’s a corporate license then it should be fixed to the account you buy it with, perhaps with an unwritten allowance to change it once.
I know you may get some companies playing the system and registering personal accounts and then using them for work, but perhaps limit the changes to 1 per year, unless you get a Personal+ version or something. Really personal license people shouldn’t be changing their accounts frequently, if its linked to a work account, it would only change when they change jobs. If its a personal account (such as a one drive or Google Drive account), then they more than likely won’t change ever.
Likewise, if you ever switched to a subscription service, I’d look elsewhere. I get why some companies want subscriptions - its easy monthly money, but when you’ve actually got no costs incurred when people are using your products, its a massive turn off, imo.
Its not like we’re storing files on your hardware, its a program than syncs other provider’s cloud data to our PCs.
A traditional purchase & upgrade cost structure for me is most appropriate. I was surprised to be honest, when the upgrade was free…
btw, this is based upon a license being for Google or OneDrive. If you’re like to add more providers (Google Photos PLEASE!) then I’d perhaps be flexible with the license type. Perhaps offer a cheaper level license which is fixed to a type - GDrive / OneDrive / Photos and then offer a flex license which can be changed between them as desired, perhaps limited to one change per month to prevent abuse.
Then for those who want extra licenses, offer a 50% discount for additional licenses, so you’d still buy two licenses for say GDrive & OneDrive.
Then you could do specials where if you buy one flex license you get another for half price or something. That way you have simple product offering and anyone can assign any license to whatever they want.
- Simple License (fixed to one provider) $29.99
- Simple Teams License (fixed to one provider) $49.99
- Flex License Upgrade, allows to change provider, once a month $19.99
- Existing License Holder, you get a 50% discount on any additional licenses.
Version Upgrade prices are fixed, no matter how many accounts you have - $29.99
(minor & point releases are free, only major version updates are chargeable).