Windows Right Mouse Click Crashes Explorer

[Robert_Parsons]

If I right mouse click a file in my google drive folder explorer crashes because of the Insync shell extension

Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: InsyncShellExtensions64.dll, version: 1.0.21.31602, time stamp: 0x54c94c1d
Exception code: 0xc0000005
Fault offset: 0x0000000000001b96
Faulting process id: 0x1740
Faulting application start time: 0x01d0873cfac95f03
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Users\Robert\AppData\Roaming\Insync\App\InsyncShellExtensions64.dll
Report Id: 561bb5c0-f330-11e4-beee-d8fc9345474f
Faulting package full name:
Faulting package-relative application ID:

[terpua]

Can you try installing the latest version: https://insynchq.com/downloads and see if that works?

Thanks.

[Robert_Parsons]

I am currently on your latest version 1.2.8.35136

[terpua]

Please send us your logs:

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Mention this post in your email. We have heard of similar reports so we are aware and investigating.

Thanks.

[Matt_Willbanks]

I’m having the same problem. How can I fix?

[dipesh]

Hello everyone,

We have been able to reproduce it and are working on the fix. We regret the inconvenience.

Thanks.

[Fahreddin]

Hello. I have same problem. When I right mouse click, crashed Insynchq.

How can I fix? Could you help to me?

[Zeraxxus]

Hi Fahreddin

As a temporary fix, I have found that I can “Pause syncing”, by right clicking the tray icon.
Then I can right click and do my business in explorer, and when done, right click tray icon again, and “Resume syncing”

I hope it helps you aswell.

Best regards

[dipesh]

Hi all,

This has been fixed in the latest release (1.2.9), if it hasn’t auto-updated for you already, kindly download the latest installer: https://www.insynchq.com/downloads/win and run it, it will update the old installation.

We appreciate your patience.

Thanks