Windows Right Mouse Click Crashes Explorer

If I right mouse click a file in my google drive folder explorer crashes because of the Insync shell extension

Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: InsyncShellExtensions64.dll, version:, time stamp: 0x54c94c1d
Exception code: 0xc0000005
Fault offset: 0x0000000000001b96
Faulting process id: 0x1740
Faulting application start time: 0x01d0873cfac95f03
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Users\Robert\AppData\Roaming\Insync\App\InsyncShellExtensions64.dll
Report Id: 561bb5c0-f330-11e4-beee-d8fc9345474f
Faulting package full name:
Faulting package-relative application ID:

Can you try installing the latest version: and see if that works?


I am currently on your latest version

Please send us your logs:

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I’m having the same problem. How can I fix?

Hello everyone,

We have been able to reproduce it and are working on the fix. We regret the inconvenience.


Hello. I have same problem. When I right mouse click, crashed Insynchq.

How can I fix? Could you help to me?

Hi Fahreddin

As a temporary fix, I have found that I can “Pause syncing”, by right clicking the tray icon.
Then I can right click and do my business in explorer, and when done, right click tray icon again, and “Resume syncing”

I hope it helps you aswell.

Best regards

Hi all,

This has been fixed in the latest release (1.2.9), if it hasn’t auto-updated for you already, kindly download the latest installer: and run it, it will update the old installation.

We appreciate your patience.