Your tools make me lost all the data

[Tk_Chuah]

Guys

Your tools have a serious bug

I move some folder via cut, and then before the sync finish, i made the cut operation on this folder to somewhere else

and suddenly, my file is lost

this is a serious issue.

[Tk_Chuah]

I check google drive history, all the file go into trash, but when I go to trash, I cannot find those file. …

[jaduenas]

Hi @Tk_Chuah I apologize for this, have you checked your insync trash?

How to retrieve lost or deleted files

Check Google Drive web (drive.google.com) trash to see if the deleted files are there. If not, go to the .insync-trash folder. It is a temporary hidden folder within your Insync folder. Files are temporarily kept in the .insync-trash folder for 30 days before being deleted.

Let me know if this helps!

[moses3k]

Hi there, I am having the same problem. Folders were deleted and I cannot find them anymore. Not in my local trash, not in my cloud (Google Drive) trash, not in the local .insync-trash folder. This is a serious issue cos we kept lots of confidential financial and customer data on our Drive. Who can help?

[pestophagous]

It has been my observation that if a deleted file in not in my own Google Drive Trash, then it can be found in a co-worker’s Trash. It will be in the trash of whoever created the file on Drive in the first place.