Getting " is on Prime" notification every day on Mac

Every day I open my laptop, I get a notification telling me I’m on the Prime plan. I know I’m getting old, but I can still remember my Insync plan for more than 24 hours. These notifications feel a bit redundant.

Is there something I can do to stop this notification from appearing, or does this require a bug fix?

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Same thing on windows 10. Annoying with 7 accounts.


I guess that make it a trifecta. I’m getting it on Linux as well.

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Hi guys! So sorry about this bug. It’s a known issue that our engineers are working on. :slight_smile: The license notification should only pop up if you update your licenses (ie buy from being on trial, upgrades, etc). I’ll escalate this so we can release the fix asap. :slight_smile:

I guess the 3.0.27 release notes imply this bug has been fixed.


Not fixed for me on Windows 10, still happens at least once daily.

Hi @Orrin_Cummins,

What’s your Insync version right now?

Insync v3.0.25.40643

Hi! We fixed this in 3.0.27. Our latest version is now 3.0.31. :slight_smile: Please update your app and let me know if this persists.

Getting this same behavior on on Win11.

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Hi! We have received some reports from other Win11 users as well. This is definitely not supposed to happen; a pop-up notif about your license should only appear when it is updated or refreshed. Please do send your logs to and include the following files in the folder:

  • logs.db
  • out.txt
  • settings.db

If these are too big for an attachment, feel free to send us a link so we can download these.

Hi all! Could you please update manually to 3.7.3? The fix is available in this version. :slight_smile:

Please note that it’s still on an early Forums release! Feedback is always appreciated :slight_smile: