@sdirghalli It looks like you are experiencing database corruption which is a known issue.
These are related issues to what you’re experiencing:
I have two accounts, and one of them didnt have a local folder. I then upgraded insync and now I can’t delete the one that doesnt have a folder. I have tried adding the account again but it still only shows me the primary account. I don’t want to delete the app as I’ll lose the sync state on the account that is working.
I see both the accounts when I right click on the icon. However within the left click app open I only see the account that has a home folder.
Is there a way I can manually dele…
first your piece of sh… did AGAIN FORGET one of my three accounts.
then i couldnt add it anymore because insync said its already there. oO
then i noticed i could not even remove it because it wasnt SHOWN. m(
then i did uninstall this piece of sh… removed all evidence it ever exist and did reinstall it.
NOW i could add my “lost” account again, but this piece of sh… did REFUSE to USE the EXISTING datadir. so i had to create a new one.
i moved then from the OLD to the NEW and hope that your “c…
We are working on a fix but no ETA.
In the meantime, please send us your logs so we can verify if you are experiencing db corruption:
Tray icon is visible
Click on the [image] in your tray menu.
Click on the ellipsis to show the support center directory
[ellipses]
Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation
[4 locate]
Tray icon is not visible
The following directories contain logs.db and out.txt:
Windows
%appdata%\Insync
You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs.
M…
I have also cc’d our engineer @dipesh
Thanks for reporting the issue
