InSync moved all my files to recycle bin

[Woop]

I am using insync with OneDrive. Recently I opened insync after not doing so for a while, and was asked to authenticate myself again. When I did so, my insync proceeded to start moving my local previously synced folders to the recycle bin.

Now it seems to be attempting to re-download the folders from the cloud again. At the same time, it placed some cloud items in the cloud recycle bin too. My intention is that the folders I have in the cloud and the local folders are synced in two directions. i.e. if I make a file edit locally, the new local file version is uploaded to the cloud, and if I make an edit to a file in the cloud, it is downloaded to the local folder.

Thanks for your support.

This has been very frustrating, with insync appearing somewhat unresponsive when handling large amounts of files.

[mia]

Hello! I have responded to your email with the instructions on how to send the logs for our team to check.

We acknowledge the severity of the issue as this is affecting multiple OneDrive users seemingly at random. It is currently under priority investigation, and here are the related threads which I’ve pinned for visibility:

OneDrive sync failing - Deletes local files

Just about an hour or so back I witnessed an issue I’ve never seen before in my years of using Insync: Insync began deleting all my local OneDrive files. Logging into the web site, I see that the files are still in OneDrive. However, if I click the OneDrive account in the Insync GUI, it says “This location is empty”. This is only affecting my personal OneDrive account. I also have a school OneDrive account set up, and it’s syncing correctly. Anyone else running into this? Has MS changed s…

OneDrive sync failure where local files are being removed from the sync folder [with workaround]

OneDrive sync is suddenly failing on my Xubuntu computers (24.04 and 22.04). Insync is emptying the local folders of all contents and then doing a partial sync. Even when “completed,” synced folders are still empty. Luckily, the OneDrive files on the cloud are unchanged. Other services (dropbox, google) are not being affected). Running insync 3.9.4.60200 on each (reinstalled on the 24.04 computer). -Vincent What is going on? How do I get normal sync restored?

For reference, I’ve also mentioned how to put things back in order here:

OneDrive sync failure where local files are being removed from the sync folder [with workaround]

Apologies for the late revert! This issue is still under investigation. I will be updating the title of this Forums post to make it more visible to users who may be experiencing a similar issue. For visibility on this post, the current workaround is to indeed remove and re-add your OneDrive account.

OneDrive sync failing - Deletes local files

Hello @3vi1 @albuquezi @Lynnesbian. This is indeed a serious OneDrive issue that seems to be plaguing some of our Linux users specifically. Our engineers continue to investigate this so it does not affect any of our users again moving forward. Please refer to this to send your case to us for investigation. When emailing support@insynchq.com, please include the link to this Forums post so I can trace the reports accordingly. You can check here for the steps to put things back in order. Thank …

[claytondaley]

I’m not having this issue because I discontinued InSync for OneDrive because it doesn’t respect the FileSystemInfo facet.

However, the developer of another product (that does respect the facet) mentioned that a small percentage of OneDrive users started needing a new authentication token approach. If InSync misinterpret this situation (assuming logout or no files returned vs error) it could easily lead to symptoms described.

[mia]

@claytondaley This is much, much appreciated. Let me send this to our engineers as they continue to investigate this OneDrive issue in more depth.

[sonicaidan37]

The same thing happened to me today… very frustrating and no idea how to fix it.

[mia]

@sonicaidan37 My deepest apologies for the issue! Here is the post where I mention the steps on how to put things back in order:

InSync moved all my files to recycle bin

Hello! I have responded to your email with the instructions on how to send the logs for our team to check. We acknowledge the severity of the issue as this is affecting multiple OneDrive users seemingly at random. It is currently under priority investigation, and here are the related threads which I’ve pinned for visibility: https://forums.insynchq.com/t/onedrive-sync-failing-deletes-local-files/34667 https://forums.insynchq.com/t/onedrive-sync-failure-where-local-files-are-being-removed-from…

[Cesar_Robles]

This happened to me just today but it was way more catastrophic for me…

My files got wiped from my local and moved to my recycle bin, also from the Onedrive Cloud. I had to manually restore to a previous version using Restore Onedrive feature.

Something I noted when this was happening it created duplicated of almost all my folders with appended “(2)” or a “.1” or even a “.1” then download the files to these folders.

Data recovery is being hard because although I restored the cloud version, thousands of files are on the trash bin and I am not completely sure they were restored or not.

This is awful wtf.

Using Fedora 42 at the moment.

[mia]

My deepest apologies, @Cesar_Robles. This is indeed awful and unacceptable.

Could you please let me know if you have sent your log files to support@insynchq.com? If not, please do so and include the following:

• Name of some files that were deleted
• Screenshot of the deletion activity on OneDrive cloud
• Log files: logs.db, out.txt, data folder, and live folder – these can be found by following this guide.
• Link to this forums post so I know it’s you

Thank you.