Shared Folders - Onedrive no Syncing

So I logged a support on October 13. The last repose was from Mara on 25th October simply saying:

"Hello, Colin.

We apologize for the delay. Our developers are still looking into this and I’ll let you know immediately once they have further questions or feedback regarding your case."


So utterly useless.
Issues:

  • I have a shared folder (which is the major folder for our team in OneDrive. This folder starts to sync and then stops and reverses the process by removing the local folders.
  • Under the shared config in the app window that folder appears, thus allowing me to sync, and then disappears.
  • If I flick back to just my files and then come back to shared the folder appears, allowing the process above to start again.

So Insync is utterly useless to me as I cannot work and collaborate with the group unless via the web app. TOTALLY THE REASON THAT I PURCHASED THIS PIECE OF CRAP.

The issue occurs on:

  • POPOS - 21.40
  • Fedora 34.

Surely I can get a quicker response than one month.

Seriously unhappy.

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Hi @colinlinke. I completely understand your sentiments; I think anyone in your position would feel this way knowing that Insync is not working as expected :frowning:

I’ve reached out to Mara to get more context on the issue and have also followed up with our engineers. We’ll check further what may be causing the repetitive local deletions and also investigate a possible fix to get Insync running properly again. Let me know if there’s anything else you need help with!

Still waiting!!
Not sure I can deal with this issue much longer… I paid for a service and don’t get it. ah well…

Really! Nothiing?

So how do we progress?

Hi! Apologies for the late response. Our engineers thinks that this may have been possible when the Insync process was killed, it may have inconsistent file data in the config folders. Can you please resend us the logs.db again but include the data/live files too?

Again, sorry for the delay and we really appreciate the follow ups.

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Where do I send them?
I have delted previous emails.

Please send them to support@insynchq.com

Thank you!

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Any updates? I have the exact same problem in Ubuntu 20.04

Hi @Mos_Tafa,

Our engineers are still checking this out. Could you please confirm, by “exact same problem”, that you are experiencing unwanted folder removal and the shared config persistently disappearing on the app?

If so, please do send your logs.db and out.txt files to support@insynchq.com with the link to this post. Those 2 files can be found in ~/.config/Insync.